Terms of service

Terms of Service

Last Updated: [ 06/01/2026 ]

Welcome to [ zenpick ] (“Zenpick”, “we”, “us”, or “our”).

These Terms of Service (“Terms”) govern your access to and use of our website, [WEBSITE URL], and your purchase of products from us.

By accessing our website, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

Please read these Terms carefully together with our Privacy Policy, Return and Refund Policy, and any other policies displayed on our website.

1. About Zenpick

[ zenpick ] is an e-commerce business operated by [ zenpick ].

Email: [ hello.zenpick@gmail.com ]\

We sell products through our online store to customers in India, subject to product availability, delivery coverage, and these Terms.

2. Eligibility and Account Terms

You must provide accurate and complete information when creating an account or placing an order.

You are responsible for:

  • Keeping your account information accurate and up to date

  • Maintaining the confidentiality of your login credentials

  • All activity carried out through your account

  • Informing us promptly if you believe your account has been accessed without authorisation

You must not use another person's account without permission.

We reserve the right to suspend or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

You may request account closure by contacting us at [ hello.zenpick@gmail.com ], subject to any information we are required to retain by law.

3. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt to gain unauthorised access to our systems

  • Interfere with the operation or security of the website

  • Introduce viruses, malware, or other harmful code

  • Scrape, copy, reproduce, or commercially exploit website content without permission

  • Use automated systems to place orders or access the website in a manner that could disrupt our services

  • Impersonate another person or provide misleading information

  • Use the website to violate the rights of Zenpick or another person

We may restrict or terminate access to the website if these Terms are violated.

4. Product Information and Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, colours, dimensions, availability, and other information displayed on our website are accurate and current.

However:

  • Product colours may appear differently depending on your device or screen.

  • Packaging may vary from product images.

  • Minor differences in appearance may occur.

  • Product specifications may change where permitted by the manufacturer or supplier.

  • Availability may change without notice.

We do not guarantee that every product description, photograph, specification, or other website content will always be completely accurate, current, or error-free.

If a material error is discovered in a product listing, we may correct the information and, where appropriate, contact affected customers.

5. Pricing and Payment

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes, shipping charges, or other fees as indicated during checkout.

We reserve the right to change prices at any time before an order is accepted.

However, once an order has been accepted and confirmed, we will generally charge the amount shown at the time of purchase, except where:

  • There is an obvious pricing or listing error;

  • The transaction is fraudulent or unauthorised;

  • Applicable law requires otherwise; or

  • Other circumstances described in these Terms apply.

Payment must be made using the payment methods made available on our website.

Payment processing may be handled by third-party payment providers. We do not intentionally store complete card credentials such as CVV or UPI PIN on our own systems.

If a payment fails, is reversed, is disputed, or is not successfully received, we may cancel or suspend the relevant order.

6. Promotions, Discounts, and Coupons

From time to time, Zenpick may offer discounts, promotional codes, coupons, or other offers.

Unless specifically stated otherwise:

  • Promotions may be subject to additional terms.

  • A promotional code may only be used once per customer or order.

  • Promotional offers cannot be exchanged for cash.

  • Promotions cannot be combined unless expressly permitted.

  • We may withdraw or modify a promotion where permitted by law.

  • Fraudulent or abusive use of promotions may result in cancellation of the relevant order.

The specific terms displayed with a promotion will apply where they differ from these general provisions.

7. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order acknowledgement or confirmation. This acknowledgement does not necessarily mean that your order has been finally accepted.

An order may be accepted when we:

  • Confirm the order for fulfilment;

  • Dispatch the product; or

  • Otherwise expressly communicate acceptance to you.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where:

  • A product is unavailable;

  • There is a pricing or product-description error;

  • Payment cannot be verified;

  • We suspect fraud or unauthorised activity;

  • The order appears to be placed for abusive or commercial resale purposes without our permission;

  • Delivery to the provided address is not possible;

  • The order violates these Terms or applicable law.

If we cancel an order after payment has been received, we will initiate an appropriate refund in accordance with our refund policy and applicable law.

8. Shipping and Delivery

We deliver products to serviceable locations within India, subject to availability of delivery services.

Delivery timelines shown on our website are estimates and may vary because of:

  • Product availability

  • Order processing

  • Courier or logistics delays

  • Weather

  • Public holidays

  • Remote delivery locations

  • Incorrect or incomplete address information

  • Events beyond our reasonable control

We are not responsible for delays caused by circumstances outside our reasonable control.

You are responsible for providing an accurate and complete delivery address and contact information.

If a delivery cannot be completed because the information provided by you is incorrect, incomplete, or inaccessible, additional delivery charges or other consequences may apply where permitted by law.

Risk relating to the product will pass to you in accordance with applicable law and the circumstances of delivery.

9. Order Cancellation

You may request cancellation of an order by contacting [ hello.zenpick@gmail.com ] as soon as possible.

Cancellation may not be possible after an order has been processed, packed, or dispatched.

If cancellation is successfully accepted after payment, any eligible refund will be processed using the applicable payment method or another legally permitted method.

Any specific cancellation rights communicated on the product page or checkout will also apply.

10. Returns, Replacements, and Refunds

Our returns, replacements, and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Unless otherwise stated for a specific product, customers must follow the applicable return procedure and meet the relevant eligibility requirements.

Depending on the product and circumstances, we may require:

  • Proof of purchase

  • Order information

  • Photographs or videos showing damage or defects

  • The product to be returned

  • Original packaging or accessories where reasonably required

Products returned without following the applicable procedure may be rejected where permitted by law.

Nothing in our return policy or these Terms is intended to exclude or restrict any mandatory consumer rights available under applicable Indian law.

Return window: [ 385 days ]

11. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us at [ hello.zenpick@gmail.com ] within the applicable return or complaint period.

Please provide your order number and, where requested, photographs or other evidence that helps us assess the issue.

Depending on the circumstances, we may offer an appropriate remedy, which may include:

  • Replacement

  • Repair

  • Refund

  • Other remedy required or permitted by applicable law

We will assess such claims fairly and in accordance with applicable law and our published policies.

12. Intellectual Property

Unless otherwise stated, the content on our website—including:

  • Logos

  • Brand names

  • Product photography

  • Graphics

  • Text

  • Website design

  • Illustrations

  • Videos

  • Software

  • Other materials

is owned by or licensed to Zenpick and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by law.

13. Customer Reviews and User Content

If you submit a review, photograph, comment, testimonial, or other content to us, you confirm that:

  • You have the right to submit the content;

  • The content is truthful to the best of your knowledge;

  • The content does not violate another person's rights;

  • The content does not contain unlawful, abusive, defamatory, or misleading material.

By submitting content, you grant Zenpick a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We may remove content that violates our policies or applicable law.

14. Prohibited Uses

You must not use our website or services to:

  1. Violate any applicable law or regulation.

  2. Commit fraud or facilitate fraudulent activity.

  3. Attempt to obtain products or services through unauthorised means.

  4. Interfere with website security or functionality.

  5. Upload malicious software or harmful code.

  6. Access accounts or information belonging to another person without permission.

  7. Scrape or systematically copy our website content without authorisation.

  8. Use automated purchasing systems or bots in a manner that disrupts our business.

  9. Abuse promotions, discounts, coupons, refunds, or return procedures.

  10. Misrepresent your identity or relationship with Zenpick.

  11. Resell products commercially without our prior written permission where such permission is required.

  12. Use our website in a manner that infringes intellectual-property, privacy, or other legal rights.

We may take appropriate action where prohibited use is suspected, including cancellation of orders, suspension of accounts, or referral to relevant authorities where appropriate.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, Shopify applications, analytics services, and other technology providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent actions, content, availability, or policies of third-party services.

Your use of such services may be subject to their separate terms.

16. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be available or uninterrupted;

  • The website will always be free from errors;

  • All information will always be completely accurate or current;

  • The website will be free from every possible security threat.

Nothing in these Terms excludes any warranty, guarantee, condition, or consumer right that cannot legally be excluded or restricted under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Zenpick and its owners, employees, officers, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or products, including loss of profits, revenue, business opportunities, or data.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

For a product purchased from us, our liability will generally be limited to the remedies available under applicable law and, where legally permissible, the amount paid by you for the relevant product or order.

Nothing in these Terms is intended to exclude or restrict liability for matters that cannot legally be excluded or restricted, including mandatory consumer protections.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zenpick, its owners, officers, employees, and service providers from claims, losses, liabilities, costs, or expenses arising from:

  • Your unlawful use of the website;

  • Your violation of these Terms;

  • Your violation of another person's rights;

  • Fraudulent or abusive activity associated with your account;

  • Content you submit that violates applicable law or another person's rights.

This provision does not apply to the extent that a claim results from our own unlawful conduct or liability that cannot legally be transferred to you.

19. Force Majeure

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Floods

  • Fires

  • Epidemics or pandemics

  • War

  • Terrorism

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • Internet or telecommunications failures

  • Significant supply-chain disruptions

  • Other events beyond our reasonable control

Where reasonably possible, we will take appropriate steps to minimise the effect of such events.

20. Suspension or Termination

We may suspend or terminate your access to our website or account where reasonably necessary, including if:

  • You materially breach these Terms;

  • Fraudulent or unlawful activity is suspected;

  • Your use creates a security risk;

  • You abuse our services or policies;

  • We are required to do so by law.

Termination will not affect rights or obligations that accrued before termination.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  • Our business;

  • Our products or services;

  • Website functionality;

  • Legal or regulatory requirements;

  • Our policies.

The updated Terms will be posted on our website with a revised “Last Updated” date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Where applicable law requires additional notice or consent, we will provide it.

22. Governing Law

These Terms are governed by the laws of India.

Subject to any mandatory consumer-protection rights or jurisdictional rules applicable to you, disputes arising out of or relating to these Terms or your use of our website will be subject to the jurisdiction of the courts located in [CITY, STATE], India.

Nothing in this section is intended to prevent a consumer from exercising any mandatory right to approach a competent consumer forum, court, or other authority available under applicable Indian law.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or interpreted to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue in effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Zenpick regarding your use of our website and purchase of our products, subject to applicable law.

If there is a conflict between these Terms and a mandatory legal right, the mandatory legal right will prevail.

25. Contact Us

If you have questions, complaints, or concerns about these Terms or your order, please contact us:

[ zenpick ]
Legal Business Name: [ zenpick ]
Email: [ hello.zenpick@gmail.com ]

We will make reasonable efforts to respond to customer enquiries and resolve issues fairly and promptly.

By using [ zenpick.co.in ] or placing an order with [ zenpick ], you acknowledge that you have read, understood, and agreed to these Terms of Service.