Shipping policy
Shipping Policy — [ zenpick ]
Last Updated: [ 06/01/2026 ]
At [ zenpick ], we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Shipping Methods
We currently offer shipping within India through our delivery partners.
Available shipping options may include:
- Standard Shipping — Delivery within approximately [ 6 to 8 BUSINESS DAYS ]
- Express Shipping — [EXPRESS DELIVERY TIMEFRAME, IF AVAILABLE]
The shipping option available for your order will be displayed during checkout based on your delivery address and product availability.
2. Order Processing Time
Orders are generally processed within [PROCESSING TIME] business days after successful payment confirmation.
Processing includes:
- Verifying your order
- Confirming payment
- Preparing and packaging your products
- Handing the package to our delivery partner
Orders placed on weekends or public holidays may begin processing on the next business day.
Please note: Processing time is separate from the delivery timeframe.
3. Delivery Timeframes
Once your order has been dispatched, estimated delivery time is:
Standard Delivery: [ 6 to 8 BUSINESS DAYS ]
Delivery times are estimates and may vary depending on your location, courier availability, weather, holidays, or circumstances outside our control.
Remote or difficult-to-reach locations may require additional delivery time.
4. Shipping Costs
Shipping charges depend on your order, delivery location, weight, and the shipping option selected.
- Standard Shipping: [SHIPPING COST]
- Express Shipping: [EXPRESS SHIPPING COST]
- Free Shipping: [FREE SHIPPING CONDITION, IF APPLICABLE]
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
5. Order Tracking
Once your order has been shipped, we will provide tracking information where available.
You may receive the tracking details by:
- SMS
- Your Zenpick account
- Other contact information provided during checkout
You can use the tracking number to monitor your shipment through the relevant delivery partner.
Please allow [TRACKING UPDATE TIME] after dispatch for tracking information to become active.
6. Delivery Issues and Delays
While we work with our delivery partners to provide reliable service, unexpected delays can occasionally occur.
Delays may result from:
- Weather conditions
- Public holidays
- High order volumes
- Courier delays
- Incorrect or incomplete addresses
- Remote delivery locations
- Transportation disruptions
- Natural disasters
- Government restrictions
- Other circumstances beyond our reasonable control
If your order appears significantly delayed, please contact us at [ hello.zenpick@gmail.com ] with your order number so we can help investigate.
7. Incorrect or Incomplete Address
Please carefully check your shipping address before completing your order.
If an order cannot be delivered because the address, phone number, PIN code, or other delivery information provided is incorrect or incomplete, delivery may be delayed or the package may be returned to us.
If the package is returned because of incorrect information provided by the customer, additional shipping charges may apply for re-delivery where permitted.
8. Failed Delivery Attempts
Our delivery partner may make multiple delivery attempts depending on their policies.
Please ensure that someone is available to receive your package and that your contact information is correct.
If delivery fails after the applicable attempts, the package may be returned to us.
9. Damaged Packages
If your package appears visibly damaged when delivered, please contact us as soon as possible at:
Where appropriate, please provide photographs or videos of the package and product to help us investigate the issue.
For damaged, defective, missing, or incorrect products, please also refer to our Return & Refund Policy.
10. Lost or Missing Shipments
If your tracking information indicates that an order has been delivered but you have not received it, please contact us at [ hello.zenpick@gmail.com ] as soon as possible.
We may work with the delivery partner to investigate the shipment.
Please provide your order number and any relevant delivery information so we can assist you.
11. International Shipping
[CHOOSE ONE AND DELETE THE OTHER]
Option A — International Shipping Not Available
At this time, [ zenpick ] ships only within India.
We do not currently offer international shipping.
If we introduce international shipping in the future, this Shipping Policy will be updated with the applicable countries, delivery times, shipping charges, customs requirements, and other conditions.
Option B — International Shipping Available
We currently offer international shipping to selected countries.
Available destinations, shipping charges, and estimated delivery times will be shown during checkout.
International customers may be responsible for:
- Customs duties
- Import taxes
- Local taxes
- Customs clearance charges
- Other fees imposed by the destination country
These charges are generally the customer's responsibility unless expressly stated otherwise at checkout.
International delivery times may vary significantly depending on customs clearance and local delivery conditions.
12. Shipping Restrictions
Some products may have shipping restrictions because of their size, weight, nature, or applicable laws.
If a product cannot be shipped to your location, this may be indicated on the product page or during checkout.
We reserve the right to cancel an order if delivery to the provided address is not reasonably possible.
13. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery services, costs, or business practices.
Any changes will be posted on this page with an updated “Last Updated” date.
14. Contact Us
If you have questions about shipping or the status of your order, please contact us:
[ zenpick ]
Email: [ hello.zenpick@gmail.com ]
When contacting us about an order, please include your order number so we can assist you faster.
Thank you for shopping with [ zenpick ].