Privacy policy

Privacy Policy

Last Updated: 06/01/2026

At [ zenpick ] (“Zenpick”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the rights and choices available to you when you visit or shop through our website, [WEBSITE URL], or otherwise interact with us.

By using our website or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

[ zenpick ] is an e-commerce business operated by [ zenpick ].


For questions, requests, or concerns regarding privacy and personal data, you can contact us at:

Email: [ hello.zenpick@gmail.com 

For purposes of applicable Indian data-protection law, we may act as the Data Fiduciary in relation to personal data that we determine the purpose and means of processing.

2. Information We Collect

We collect information that is reasonably necessary to operate our store, process orders, provide customer service, maintain security, and improve your shopping experience.

2.1 Information You Provide to Us

Depending on how you interact with Zenpick, we may collect:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Shipping or delivery address

  • Account information, where you create an account

  • Order details and purchase history

  • Product preferences or information you provide to us

  • Reviews, ratings, feedback, and survey responses

  • Communications you send to our customer-support team

  • Information you provide when participating in promotions or contests

  • Any other information you voluntarily provide to us

2.2 Payment Information

When you make a purchase, your payment may be processed by a third-party payment provider.

Depending on the payment method, we may receive information such as:

  • Payment status

  • Transaction ID or reference number

  • Payment method

  • Amount paid

  • Refund status

We do not intentionally store complete debit-card, credit-card, CVV, UPI PIN, or banking credentials on our own systems unless we specifically state otherwise.

Payment information may be collected and processed directly by the relevant payment provider under its own privacy and security practices.

2.3 Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location

  • Pages visited

  • Products viewed

  • Search or navigation activity on our website

  • Referring website or source

  • Date and time of visits

  • Website interactions

  • Technical information relating to website performance and security

We use this information to operate, secure, analyse, and improve our website and services.

2.4 Information We Receive From Third Parties

We may receive information from third parties that help us operate our business, including:

  • Shopify and Shopify-related services

  • Payment processors

  • Shipping and logistics companies

  • Analytics providers

  • Advertising and marketing platforms

  • Customer-support providers

  • Fraud-prevention services

  • Social-media platforms

We only use such information for appropriate business purposes and in accordance with applicable law and the relevant service provider's terms.

3. How We Use Your Information

We may use personal information for the following purposes:

Order Processing and Fulfilment

We use your information to:

  • Process and confirm orders

  • Process payments

  • Arrange delivery

  • Provide shipping updates

  • Process cancellations, returns, exchanges, and refunds

  • Maintain transaction records

Customer Support

We may use your information to:

  • Respond to questions and requests

  • Resolve complaints

  • Provide order assistance

  • Communicate regarding returns, refunds, or replacements

  • Improve our customer-service experience

Website Operation

We may use information to:

  • Operate and maintain our website

  • Remember preferences

  • Improve website functionality

  • Understand how customers use our store

  • Diagnose technical problems

  • Maintain website performance

Security and Fraud Prevention

We may process information to:

  • Detect suspicious transactions

  • Prevent fraud

  • Protect customer accounts

  • Prevent misuse of our website

  • Investigate security incidents

  • Protect our customers, business, and systems

Marketing

Where permitted by applicable law and where required, we may use your information to send:

  • New-product announcements

  • Offers and promotions

  • Discounts

  • Shopping recommendations

  • Newsletters

  • Other marketing communications

You can unsubscribe from promotional communications at any time using the unsubscribe mechanism provided in the communication or by contacting us at [ hello.zenpick@gmail.com ].

Legal and Regulatory Purposes

We may process information where necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Maintain accounting and tax records

  • Establish, exercise, or defend legal claims

  • Enforce our terms and policies

  • Protect our legal rights and interests

4. Legal Grounds for Processing

Depending on the circumstances and applicable law, we may process personal data:

  • With your consent

  • To provide products or services you have requested

  • To fulfil an order or transaction

  • To comply with legal obligations

  • For legitimate and lawful business purposes permitted under applicable law

  • To protect the security of our website, customers, and business

  • For other purposes permitted under applicable law

Where consent is required, we will seek consent through a clear and understandable request.

Under India's Digital Personal Data Protection framework, consent is intended to be free, specific, informed, unconditional, and unambiguous, and individuals may withdraw consent where consent is the basis for processing.

5. Cookies and Similar Technologies

Zenpick may use cookies and similar technologies such as pixels, tags, scripts, and local storage.

A cookie is a small file stored on your device that helps a website recognise your browser and remember certain information.

We may use these technologies for the following purposes.

Essential Cookies

These cookies are necessary for the website to function, including:

  • Shopping-cart functionality

  • Checkout

  • Account functions

  • Security

  • Session management

  • Basic website operation

Preference Cookies

These may remember choices such as:

  • Language

  • Region

  • Website preferences

  • Other settings

Analytics Cookies

These help us understand how visitors use our website, including:

  • Which pages are visited

  • Which products receive attention

  • How visitors navigate the website

  • Website performance

Advertising and Marketing Cookies

Where applicable, these technologies may help us:

  • Measure advertising performance

  • Understand marketing campaigns

  • Deliver more relevant advertising

  • Measure interactions with advertisements

You may be able to control cookies through your browser or through any cookie-management tools available on our website.

Please note that disabling certain cookies may affect website functionality.

6. Third-Party Services

We may use third-party service providers to help us operate Zenpick.

These may include providers for:

  • E-commerce hosting

  • Website infrastructure

  • Payment processing

  • Shipping and logistics

  • Order fulfilment

  • Analytics

  • Advertising

  • Email and SMS communications

  • Customer support

  • Fraud prevention

  • Security

  • Product reviews

  • Shopify applications and integrations

Examples may include Shopify, payment gateways, logistics providers, analytics platforms, advertising services, and third-party Shopify apps that we use from time to time.

These providers may process personal information on our behalf or, depending on the service, may process information under their own privacy practices.

We encourage you to review the privacy policies of relevant third-party providers.

7. Shopify

Our online store is hosted or powered by Shopify, where applicable.

Shopify and its service providers may process information in connection with:

  • Store operation

  • Checkout

  • Payments

  • Security

  • Customer accounts

  • Analytics

  • Website functionality

Shopify's handling of personal information may be governed by its own privacy policies and terms.

8. When We Share Personal Information

We do not sell your personal information as a standalone product.

We may share personal information where reasonably necessary with:

  • Payment processors

  • Shipping and delivery providers

  • Shopify and relevant Shopify applications

  • Technology and hosting providers

  • Analytics providers

  • Advertising and marketing providers

  • Customer-support providers

  • Fraud-prevention and security providers

  • Professional advisers such as lawyers, accountants, and auditors

  • Government authorities where required or permitted by law

  • Other parties where necessary to protect our rights, customers, property, or business

We seek to share only information that is reasonably necessary for the relevant purpose.

Where we engage third parties to process personal data on our behalf, we take reasonable steps to require appropriate handling and protection of that information.

9. International Data Transfers

Some third-party service providers we use may process or store information outside India.

Where personal information is transferred or processed outside India, we will take steps required by applicable law and use appropriate safeguards where required.

The DPDP Rules, 2025 contain provisions concerning transfers of personal data outside India, including requirements that may apply depending on the circumstances and the applicable commencement provisions.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

The length of time we retain information may depend on:

  • The nature of the information

  • Why it was collected

  • Whether you have an active customer relationship with us

  • Legal, tax, and accounting requirements

  • Fraud-prevention and security requirements

  • The need to resolve disputes or enforce agreements

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or otherwise dispose of it in accordance with applicable law.

11. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access

  • Unauthorised disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

  • Other security threats

Depending on the circumstances, security measures may include:

  • Access controls

  • Authentication

  • Encryption or secure transmission where appropriate

  • Monitoring

  • Security procedures

  • Restricted access to personal information

  • Use of reputable service providers

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

Where applicable law requires notification or other action following a personal-data breach, we will take the steps required by law.

The notified DPDP Rules, 2025 include security safeguards and personal-data-breach requirements, subject to their applicable commencement provisions.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including the right to:

Access Information

Request information about the personal data we process about you and certain information regarding its processing.

Correction

Request correction of inaccurate or incomplete personal information.

Erasure

Request deletion of personal information where deletion is permitted or required under applicable law.

Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent.

Withdrawal will not affect the lawfulness of processing that occurred before the withdrawal.

Grievance Redressal

You may raise a concern or complaint regarding our handling of your personal information.

Nomination

Where provided by applicable law, you may nominate another individual to exercise certain rights on your behalf in the event of your death or incapacity.

The DPDP Act provides for rights including access to information, correction and erasure, grievance redressal, and nomination, subject to the Act and applicable commencement provisions.

13. How to Exercise Your Rights

To make a privacy request, contact us at:

[ hello.zenpick@gmail.com ]

Please provide:

  • Your name

  • Email address or mobile number associated with your account or order

  • A description of your request

  • Any information reasonably necessary to help us identify your records

For security reasons, we may ask you to verify your identity before processing certain requests.

We will handle valid requests within the period required by applicable law.

Where processing is based on consent, we will provide a mechanism for withdrawing consent that is reasonably accessible and comparable to the method used to provide consent, where required by applicable law.

14. Marketing Communications

If you choose to receive promotional communications from us, we may contact you about:

  • New products

  • Special offers

  • Discounts

  • Sales

  • Promotions

  • Product recommendations

  • Other Zenpick updates

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe option included in an email, where available; or

  • Contacting us at [ hello.zenpick@gmail.com ]

Even if you opt out of marketing communications, we may still send important transactional or service-related messages, such as:

  • Order confirmations

  • Payment confirmations

  • Shipping updates

  • Delivery notifications

  • Refund information

  • Important account or security notices

15. Children's Privacy

Our website is intended for customers who are legally able to use and purchase through our services.

We do not knowingly seek to collect personal data from children in circumstances where such collection or processing is prohibited by applicable law.

Where applicable law requires verifiable parental consent or imposes additional obligations regarding children's personal data, we will comply with those requirements.

16. Third-Party Websites and Links

Our website may contain links to websites, applications, or services operated by third parties.

If you follow a third-party link, that website will be governed by its own privacy policy and terms.

We are not responsible for the privacy, security, or content practices of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

17. Fraud, Abuse, and Security

We may process personal information to detect, investigate, prevent, and respond to:

  • Fraudulent transactions

  • Suspicious activity

  • Payment abuse

  • Account misuse

  • Security incidents

  • Unauthorised access

  • Violations of our policies

  • Other unlawful activity

Where reasonably necessary and legally permitted, we may share relevant information with payment providers, fraud-prevention services, logistics providers, technology providers, or government and law-enforcement authorities.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our services

  • Changes in technology

  • Changes to our data practices

  • Changes in applicable laws or regulations

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we may provide additional notice or obtain consent before implementing material changes.

We encourage you to review this page periodically.

19. Grievance Redressal

If you have a concern, complaint, or question regarding our handling of your personal information, please contact us first.

Grievance / Privacy Contact:
[CONTACT PERSON OR DESIGNATION]

Email: [ hello.zenpick@gmail.com ]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]

We will make reasonable efforts to investigate and resolve privacy-related complaints in accordance with applicable law.

Where applicable, you may have additional rights to escalate an unresolved grievance to the relevant statutory authority.

20. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your personal information, please contact us:

[ zenpick ]
Legal Business Name: [ zenpick ]
Website: [ zenpick.co.in ]
Email: [ hello.zenpick@gmail.com 

We value your trust and will make reasonable efforts to handle your personal information responsibly, transparently, and securely.

21. Applicable Law

This Privacy Policy is intended to operate in accordance with the laws applicable to our business and the processing of personal data, including applicable Indian data-protection and information-technology laws and regulations.

Nothing in this Privacy Policy is intended to limit any mandatory rights or protections available to you under applicable law.

By using the Zenpick website, you acknowledge that you have had an opportunity to read this Privacy Policy.