Refund policy

Return & Refund Policy — [ zenpick ]

Last Updated: [ 06/01/2026 ]

At [ zenpick ], we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we’ll work with you to provide an appropriate solution.

Please read the following policy before requesting a return or refund.

1. Return Eligibility

You may request a return if:

  • You received a damaged product.

  • You received a defective or faulty product.

  • You received a product different from what you ordered.

  • The product is eligible for return according to the product listing or applicable law.

  • The return request is made within the applicable return period.

Unless otherwise stated, returned products should be:

  • Unused and in their original condition.

  • In the original packaging, where reasonably applicable.

  • Returned with accessories, manuals, tags, or other included items where applicable.

  • Accompanied by the order number or proof of purchase.

We may refuse a return where the product has been damaged after delivery through misuse, improper handling, alteration, or normal wear and tear, except where applicable consumer law provides otherwise.

2. Return Timeframe

You must contact us within [4 DAYS] of receiving your order to request a return.

To start a return, contact:

Email: [ hello.zenpick@gmail.com ]

Please include:

  • Order number

  • Customer name

  • Reason for the return

  • Photographs or videos of the product, if applicable

Important: Certain products may have a different return period or may be non-returnable. The specific terms displayed on the product page will apply where applicable.

3. How to Request a Return

To request a return:

  1. Contact us at [ hello.zenpick@gmail.com ] within the applicable return period.

  2. Provide your order number and details of the issue.

  3. Send photographs or videos if requested.

  4. We will review your request.

  5. If approved, we will provide return instructions.

  6. Pack the product securely and return it according to our instructions.

  7. Once received and inspected, we will confirm the applicable refund, replacement, or exchange.

Please do not send products back without first contacting us, unless our return instructions specifically tell you to do so.

4. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at [ hello.zenpick@gmail.com ].

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging, if relevant

  • A short description of the problem

  • Video evidence where reasonably requested

Depending on the circumstances, we may offer:

  • A replacement

  • A repair, where applicable

  • A refund

  • An exchange

  • Another remedy required or permitted by applicable law

We will assess the issue fairly and will not unreasonably deny a valid claim.

5. Exchanges

Where an exchange is available, you may request an exchange for an eligible product.

Exchanges are subject to:

  • Product availability

  • The applicable return period

  • The condition of the returned product

  • Any product-specific restrictions

If the requested replacement is unavailable, we may offer a refund or another appropriate remedy.

6. Refund Process

Once your returned product is received and inspected, we will determine whether it qualifies for a refund.

If your refund is approved, we will initiate the refund using the original payment method where reasonably possible.

Refund processing time: [REFUND PROCESSING TIME]

After we initiate the refund, the time required for the amount to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider or bank.

We are not responsible for delays caused solely by banks or payment providers after the refund has been successfully initiated by us.

7. Refund Amount

For an approved return, the refund will generally cover the eligible amount paid for the returned product, subject to applicable law and the circumstances of the return.

Shipping charges may be treated differently depending on the reason for the return.

For example:

  • Damaged, defective, or incorrect product: [FULL SHIPPING REFUND / COMPANY-PROVIDED RETURN SHIPPING]

  • Customer-requested return: [CUSTOMER PAYS RETURN SHIPPING / SHIPPING NON-REFUNDABLE]

  • Other eligible returns: [YOUR POLICY]

We will not deduct amounts that cannot legally be deducted from a customer's refund.

8. Return Shipping Costs

If the Product Is Damaged, Defective, or Incorrect

Where the return is due to a confirmed product defect, damage, or our fulfilment error, [ zenpick ] will [PROVIDE A PREPAID RETURN LABEL / REIMBURSE REASONABLE RETURN SHIPPING COSTS / ARRANGE PICKUP], subject to verification.

If You Change Your Mind

For eligible change-of-mind returns, the customer will [PAY THE RETURN SHIPPING COST / BE RESPONSIBLE FOR SHIPPING], unless otherwise stated on the product page or required by applicable law.

Return shipping cost: [RETURN SHIPPING COST / FREE]

9. Non-Returnable Items

For hygiene, safety, customisation, or other legitimate reasons, certain products may not be eligible for return.

Non-returnable items may include:

  • [PERSONALISED OR CUSTOM-MADE PRODUCTS]

  • [PERISHABLE PRODUCTS]

  • [HYGIENE-SENSITIVE PRODUCTS]

  • [OPENED PRODUCTS WHERE RETURN IS RESTRICTED]

  • [DIGITAL PRODUCTS]

  • [OTHER NON-RETURNABLE PRODUCTS]

The applicable product page will clearly identify any product-specific return restrictions where relevant.

Important: Nothing in this section is intended to remove or restrict any mandatory consumer rights or remedies available under applicable Indian law.

10. Products Damaged After Delivery

Returns may not be accepted for damage caused after delivery by:

  • Misuse

  • Accidental damage

  • Improper installation or use

  • Failure to follow product instructions

  • Unauthorised modification

  • Normal wear and tear

This does not affect any rights you may have under applicable consumer-protection or product-warranty laws.

11. Sale and Discounted Products

Discounted or sale products may be subject to specific return conditions displayed at the time of purchase.

Unless expressly stated otherwise, purchasing a product during a sale does not automatically remove mandatory consumer rights available under applicable law.

12. Failed or Unsuccessful Returns

If a returned product does not meet the applicable eligibility requirements, we may contact you to explain the reason and, where appropriate, arrange for the product to be returned to you.

We will not unreasonably reject a valid return request.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

[ hello.zenpick@gmail.com ]

Cancellation may not be possible once an order has been processed, packed, or shipped.

If cancellation is accepted after payment, any eligible refund will be processed in accordance with this policy and applicable law.

14. Customer Support

If you have a problem with your order, please contact us rather than immediately opening a payment dispute or chargeback.

We're happy to investigate the issue and work toward a fair resolution.

Email: [ hello.zenpick@gmail.com ]

When contacting us, please include your order number so we can assist you more quickly.

15. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

The latest version will always be published on this page, together with the updated “Last Updated” date.

16. Consumer Rights

This policy is intended to provide a clear and fair process for returns and refunds.

Nothing in this policy is intended to exclude, restrict, or waive any mandatory rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a consumer with a greater right or remedy than described in this policy, the applicable law will prevail.

Contact [ zenpick ]

Email: [ hello.zenpick@gmail.com ]

We want you to shop with confidence. If something isn't right with your order, let us know and we'll do our best to make it right.